ONLINE STORE REGULATIONS

MONOKOLO.EU

TABLE OF CONTENTS:

  1. General Provisions
  2. Electronic Services in the Online Store
  3. Terms of Sales Agreement Conclusion
  4. Payment Methods and Terms for the Product
  5. Costs, Methods, and Terms of Delivery and Collection of the Product
  6. Product Complaints
  7. Out-of-Court Complaint and Claim Processing Methods and Rules for Access to These Procedures
  8. Right to Withdraw from the Agreement
  9. Provisions Concerning Entrepreneurs
  10. Final Provisions
  11. Sample Agreement Withdrawal Form

GENERAL PROVISIONS

The Online Store available at the internet address MONOKOLO.EU is operated by SIARHEI TSVIRKO conducting business under the company name SIARHEI TSVIRKO, registered in the Central Register and Information on Economic Activity of the Republic of Poland, conducted by the minister competent for economic affairs, with the business address and warehouse address at: ul. Serwituty 40A, 02-233, Warsaw, NIP 5223228375, REGON 522333944, email address: monokolopolska@gmail.com, phone number: (+48) 798096832.

This Regulation is addressed to both consumers and entrepreneurs using the Online Store, unless a provision of the Regulation states otherwise.

The administrator of personal data processed in the Online Store in connection with the implementation of the provisions of this Regulation is the Seller. Personal data is processed for the purposes, for the period, and based on the grounds and principles indicated in the privacy policy published on the Online Store website. The privacy policy contains primarily the rules concerning the processing of personal data by the Administrator in the Online Store, including the grounds, purposes, and period of personal data processing and the rights of individuals whose data is processed, as well as information on the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, providing personal data by a customer using the Online Store is voluntary, with exceptions indicated in the privacy policy (conclusion of an agreement and statutory obligations of the Seller).

Definitions:

WORKING DAY – one day from Monday to Friday, excluding public holidays.

REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.

ORDER FORM – an Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to the electronic cart and defining the terms of the Sales Agreement, including the method of delivery and payment.

CLIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to whom the law grants legal capacity; – who has concluded or intends to conclude a Sales Agreement with the Seller.

CIVIL CODE – the Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

ACCOUNT – an Electronic Service, a collection of resources in the IT system of the Service Provider marked with an individual name (login) and password provided by the Service User, where the data provided by the Service User and information about Orders placed by them in the Online Store are collected.

NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Service Provider via email, which allows all users using it to automatically receive periodic content of subsequent editions of the newsletter containing information about Products, new products, and promotions in the Online Store.

PRODUCT – a movable item available in the Online Store that is the subject of a Sales Agreement between the Client and the Seller.

REGULATIONS – these regulations of the Online Store.

ONLINE STORE – the Service Provider’s online store available at: monokolo.eu.

SELLER; SERVICE PROVIDER – SIARHEI TSVIRKO conducting business under the company name SIARHEI TSVIRKO registered in the Central Register and Information on Economic Activity of the Republic of Poland, with the business address and delivery address at: ul. Budki Szczesliwickie 49 D2, 02-460, Warsaw, NIP 5223228375, REGON 522333944, email address: monokolopolska@gmail.com, phone number: (+48) 798096832.

SALES AGREEMENT – a sales agreement for the Product concluded or entered into between the Client and the Seller via the Online Store.

ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service User via the Online Store.

SERVICE USER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to whom the law grants legal capacity; – using or intending to use the Electronic Service.

CONSUMER RIGHTS ACT – the act of May 30, 2014, on consumer rights (Journal of Laws 2014, item 827, as amended).

ORDER – a declaration of will of the Client submitted via the Order Form and aimed directly at concluding a Sales Agreement for the Product with the Seller.

ELECTRONIC SERVICES IN THE ONLINE STORE

The following Electronic Services are available in the Online Store: Account, Order Form, and Newsletter.

Account – using the Account is possible after completing two consecutive steps by the Service User – (1) filling out the Registration Form, (2) clicking the “Save” field. The Registration Form requires the Service User to provide the following data: name and surname, email address, password, and optionally date of birth. In the case of Service Users who are not consumers, it is also necessary to provide the company name and NIP number.

The Electronic Service Account is provided free of charge for an indefinite period. The Service User may, at any time and without giving any reason, delete the Account (resignation from the Account) by sending an appropriate request to the Service Provider, in particular via email to: monokolopolska@gmail.com or in writing to the address: ul. Serwituty 40A, 02-233, Warsaw.

ORDER FORM

Using the Order Form starts when the Customer adds the first Product to the electronic cart in the Online Store. Placing an Order takes place after the Customer performs two consecutive steps – (1) filling out the Order Form and (2) clicking the “Order with obligation to pay” field on the Online Store’s website after filling out the Order Form – until this moment, it is possible to independently modify the entered data (follow the messages displayed and information available on the Online Store’s website). The Order Form requires the Customer to provide the following data: name and surname/company name, address (street, house/flat number, postal code, city, country), email address, contact phone number, and data concerning the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of Product(s), payment method. For Customers who are not consumers, it is also necessary to provide the company name and NIP number.

The Electronic Service of the Order Form is provided free of charge and is one-time in nature and ends when the Order is placed through it or when the Service User stops placing the Order through it.

NEWSLETTER

Using the Newsletter takes place after providing the email address in the “Newsletter” tab visible on the Online Store’s website, to which subsequent editions of the Newsletter will be sent, and clicking the action field. You can also subscribe to the Newsletter by checking the appropriate checkbox while creating an Account – the moment the Account is created, the Service User is subscribed to the Newsletter.

The Electronic Service of the Newsletter is provided free of charge for an indefinite period. The Service User may, at any time and without giving any reason, unsubscribe from the Newsletter by sending an appropriate request to the Service Provider, particularly via email to: monokolopolska@gmail.com or in writing to the address: ul. Serwituty 40A, 02-233, Warsaw.

TECHNICAL REQUIREMENTS

The technical requirements necessary for cooperation with the IT system used by the Service Provider: (1) a computer, laptop, or other multimedia device with internet access; (2) access to email; (3) an up-to-date web browser: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari or Microsoft Edge; (4) the recommended minimum screen resolution: 1024×768; (5) enabling the option to save Cookies and support Javascript in the web browser.

SERVICE USER OBLIGATIONS

The Service User is obliged to use the Online Store in a manner consistent with the law and good customs, respecting personal rights and intellectual property rights of the Service Provider and third parties. The Service User is obliged to provide data consistent with the facts. The Service User is prohibited from providing unlawful content.